SigmaRound Support

Help when you need it.

Send your question to our support team. We’re available to help with setup, licensing, API configuration, and technical issues.

We aim to respond within 15 minutes during active support hours.

If you need help configuring your AI or audio service credentials, our team can guide you through the process by email or arrange a support call.

Never send API keys, passwords, or other private credentials by email.

Licensing and devices

Get help with activation, a replacement computer, or access to your license.

We can guide you through connection tests, model selection, and audio transcription issues.

Follow the guide for installation, activation, service configuration, and your first device check.